NTSB to Challenge 787 Battery Tests

The National Transportation Safety Board will publicly question at a news conference planned for Thursday morning in Washington whether the Federal Aviation Administration and Boeing adequately tested the lithium batteries that have caught fire on Dreamliners in the U.S. and Japan, ABC News has learned exclusively from a government source.

The NTSB will say its investigation into the fire on the 787 at Boston's Logan Field showed gaps between what happened with the battery in testing and what happened with the battery confiscated by the NTSB in Boston, a source told ABC News.

The NTSB investigation followed the mid-January announcement that the FAA ordered the grounding of all Boeing 787 Dreamliner jets until their U.S. operator proved that batteries on the planes are safe.

The pre-certification test results were found to be different than what happened during NTSB investigation, the source said. The agency, charged with investigating civil aviation accidents in the U.S., is expected to question whether the Boeing tests certified by the FAA were "robust enough."

The NTSB told ABC News that its investigation is looking at the battery failure and what caused it, as well as the certification processes, emphasizing that the FAA has been "very cooperative in allowing our investigators access to the certification review that they are undertaking on their own."

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Both the airplane maker and the FAA are responsible for the testing, the government source said.

This morning, the chairwoman of the NTSB, Deborah Hersman, told reporters at a breakfast briefing that the initial investigation into the batteries found "multiple cells where we saw uncontrolled chemical chain reaction," including short circuiting and thermal runaway, "and those features are not what we would have expected to see in a brand new battery, in a brand new airplane.

"We're evaluating assessments that were made, whether or not those assessments were accurate, whether they were complied with and whether more needs to be done," Hersman said. "We want to make sure the design is robust, that the oversight, the manufacturing process, that those are all adequate -- and so that will be a part of our continuing investigation to determine the failure modes, what may have caused it and what can mitigate against that in the future."

The lithium batteries, one power source for the 787, have never before been used in commercial airliners and were a source of concern from the beginning because of they operate at high temperature.

"I would not want to categorically say that these batteries are not safe," Hersman said. "Any new technology, any new design, there are going to be some inherent risks. ... I would say that, in the past, the NTSB have expressed concerns about the risks and recommended mitigation measures."

Hersman added that the fire seen on board the JAL Dreamliner in Boston in "shows us some risks that were not addressed."

In a statement to ABC News, Boeing said: "Lithium ion batteries were selected after a careful review of available alternatives because they best met the performance and design objectives of the 787. We've used them successfully in other applications, such as satellites, for nearly a decade, and they are used on other aircraft, spacecraft and naval vessels.

"With that said," Boeing added, "we constantly challenge our assumptions and decisions across all of our products when new information becomes available. Nothing we learned during the design of the 787 or since has led us to change our fundamental assessment of the technology. It merits emphasis that the 787 has extensive protections in place to ensure the ability for safe flight to continue even in the presence of a battery failure."

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Lobbying down, but advocacy up

Is the lobbying business shrinking or just changing? It’s hard to say.

Disclosure reports filed with Congress show that the amount of money spent on lobbying fell for the second year in a row in 2012, according to a tally from the Center for Responsive Politics. Companies and lobbying firms spent $3.3 billion on the influence game last year, down about 1 percent from 2011 — which was itself down 6 percent from the $3.5 billion record set in 2010.

That small shrinkage is notable because it marks the end of what had been more than a decade of steady growth. Many top Washington firms reported shrinking revenue in 2012, including giants Akin Gump, Ogilvy Government Relations and Cassidy & Associates, which all reported double-digit drops in lobbying revenue last year.

The most common reasons cited for the decrease are political gridlock and the distraction of a major election. Those are important reasons, but there could be several other factors at work as well.

For one, there’s now a strong disincentive for lobbyists to report their work following the Obama administration’s tough new ethics rules targeting lobbyists. The number of registered lobbyists has fallen 19 percent from a high of 14,852 in 2007, according to the center.

Major corporations also have reported smaller dollar figures in recent years, but that doesn’t mean they are cutting back on their Washington footprint. Lobbyists are spending an increasing amount of time talking to the bureaucrats who are turning big legislative accomplishments from President Obama’s first term into regulations. Only high-level contacts with executive branch agencies are reported as “lobbying” under the law, however.

There is also a less-cited but perhaps much bigger trend at work: The business of lobbying is changing in response to an evolving political culture and advances in communications technology, in particular fractured mass media and online social networks.

The ease of grass-roots mobilization and the importance of shaping public discussions have made time spent away from Capitol Hill a more important part of the Washington influencer’s tool box.

“It used to be that Washington only had an army,” said Kevin O’Neill, deputy director of public policy at Patton Boggs. “Now we’ve got a navy, a coast guard and an air force.”

The change can be seen in a rash of mergers between traditional lobbying shops and public relations firms in recent years, such as the 2011 merger of Dutko Worldwide and Grayling, a public relations company.

Official reports of “lobbying” only capture time spent in direct contact with lawmakers, but employment in firms specializing in the broad category of public relations — which includes lobbying — actually increased in Washington in 2011, according to data from the Bureau of Labor Statistics.

The National Law Journal surveys top firms to get a broader look at their revenue from advocacy, and in many cases, the results contradict the figures reported to Congress. For example, Holland and Knight reported a 10 percent drop in lobbying revenue to Congress in 2011, down to $18.7 million, but under the broader definition of advocacy — which the journal said included “all activities intended to shape laws or regulations on behalf of a client” — revenue increased to $62.9 million.

“There is an evolution in the advocacy profession,” said Rich Gold, head of the public policy group at Holland and Knight. “Back in the old days, lobbying was more of a physical contact activity where the relationships you had made you a player in town.”

These days, both the Obama administration and tea party lawmakers on the other side of the aisle are highly attuned to their respective constituencies, meaning that often the best way to influence means spending time with the base.

Obama’s reelection campaign recently announced that it was rebooting as an issues advocacy group pushing his agenda from gun control to immigration. It will likely spend big money and become a powerful force guiding Washington policy. But not a penny of that spending will be disclosed to Congress as “lobbying.”

For previous Influence Industry columns, go to washingtonpost.com/fedpage.

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US singer back in court for alleged sentence breach

LOS ANGELES: A judge ordered a probation report Wednesday into allegations that US singer Chris Brown has breached the terms of a sentence imposed for his notorious 2009 assault on then-girlfriend Rihanna.

Los Angeles Superior Court Judge James Brandlin said Brown must appear in court again on April 5, and ordered him to contact his probation officer within 48 hours, following the prosecution allegations this week.

The R&B singer was sentenced to five years of probation, a year-long domestic violence program and 180 days of community service after assaulting Rihanna on the eve of the 2009 Grammys.

A photo of Rihanna's bruised face triggered shock and anger at the singer. Although he remains on probation, Brown had been repeatedly praised by the judge for complying with the terms of his sentence.

But in court papers filed on Tuesday, prosecutors claimed that the singer had failed to complete the community labour as ordered, and was in fact elsewhere on some of the dates he claimed to be carrying out his sentence.

Deputy District Attorney Mary Murray cited "significant discrepancies" and "sloppy documentation" in reports about the 23-year-old's reported community labour work in his native Virginia.

Brown and Rihanna were photographed being clearly intimate and affectionate with each other in public last month, at an NBA basketball game between the Los Angeles Lakers and the New York Knicks in Los Angeles.

The Grammys, the music industry's biggest awards showcase, are scheduled to take place on Sunday at the Staples Centre in downtown Los Angeles.

- AFP/xq

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Tunisian government dissolved after critic's killing causes fury

TUNIS (Reuters) - Tunisia's ruling Islamists dissolved the government and promised rapid elections in a bid to restore calm after the killing of an opposition leader sparked the biggest street protests since the revolution two years ago.

The prime minister's announcement late on Wednesday that an interim cabinet of technocrats would replace his Islamist-led coalition came at the end of a day which had begun with the gunning down of Chokri Belaid, a left-wing lawyer with a modest political following but who spoke for many who fear religious radicals are stifling freedoms won in the first of the Arab Spring uprisings.

During the day, protesters battled police in the streets of the capital and other cities, including Sidi Bouzid, the birthplace of the Jasmine Revolution that toppled Zine al-Abidine Ben Ali in January 2011.

In Tunis, the crowd set fire to the headquarters of Ennahda, the moderate Islamist party which won the most seats in an legislative election 16 months ago.

Calls for a general strike on Thursday could bring more trouble though Belaid's family said his funeral, another possible flashpoint, might not be held until Friday.

Prime Minister Hamdi Jebali of Ennahda spoke on television on Wednesday evening to declare that weeks of talks among the various political parties on reshaping the government had failed and that he would replace his entire cabinet with non-partisan technocrats until elections could be held as soon as possible.

It followed weeks of deadlock in the three-party coalition. The small, secular Congress for the Republic, whose leader Moncef Marzouki has served as Tunisia's president, threatened to withdraw unless Ennahda replaced some of its ministers.

Wednesday's events, in which the Interior Ministry said one police officer was killed, appeared to have moved Jebali, who will stay on as premier, to take action.

"After the failure of negotiations between parties on a cabinet reshuffle, I have decided to form a small technocrat government," he said.

"The murder of Belaid is a political assassination and the assassination of the Tunisian revolution," he said earlier.

It was not clear whom he might appoint but the move seemed to be widely welcomed and streets were mostly calm after dark.

A leader in the secular Republican Party gave Jebali's move a cautious welcome.

"The prime minister's decision is a response to the opposition's aspirations," Mouldi Fahem told Reuters. "We welcome it principle. We are waiting for details."

Beji Caid Essebsi, leader of the secular party Nida Touns, who was premier after the uprising, told Reuters: "The decision to form a small cabinet is a belated move but an important one."

DIVISIONS

The widespread protests following Belaid's assassination showed the depth of division between Islamists and secular movements fearful that freedoms of expression, cultural liberty and women's rights were under threat just two years after the popular uprising ended decades of Western-backed dictatorship.

"This is a black day in the history of modern Tunisia. Today we say to the Islamists, 'get out', enough is enough," said Souad, a 40-year-old schoolteacher outside the ministry.

"Tunisia will sink in blood if you stay in power."

Ennahda, like its fellow Islamists in Egypt's Muslim Brotherhood, benefited from a solid organization that survived repression by the old regime.

And as in Egypt, the Islamists have faced criticism from secular leaders that they are trying to entrench religious ideas in the new state. A constitution is still due to be agreed before a parliamentary election which had been expected by June.

Belaid, 48, was shot at close range as he left for work by a gunmen who fled on the back of a motorcycle. Within hours, crowds were battling police, hurling rocks amid volleys of tear gas in scenes reminiscent of clashes in Egypt last month.

World powers, increasingly alarmed at the extent of radical Islamist influence and the bitterness of the political stalemate, urged Tunisians to reject violence and see through the move to democracy they began two years ago, when their revolution ended decades of dictatorship and inspired fellow Arabs in Egypt and across North Africa and the Middle East.

As in Egypt, the rise to power of political Islam through the ballot box has prompted a backlash among less organized, more secular political movements in Tunisia. Belaid, who made a name for himself by criticizing Ben Ali, led a party with little electoral support but his vocal opinions had a wide audience.

The day before his death he was publicly lambasting a "climate of systematic violence". He had blamed tolerance shown by Ennahda and its two, smaller secularist allies in the coalition government toward hardline Salafists for allowing the spread of groups hostile to modern culture and liberal ideas.

On Wednesday, thousands demonstrated in cities including Mahdia, Sousse, Monastir and Sidi Bouzid, the cradle of the revolution, where police fired tear gas and warning shots at protesters who set cars and a police station on fire.

While Belaid's nine-party Popular Front bloc has only three seats in the constituent assembly, the opposition jointly agreed to pull its 90 or so members out of the body, which is acting as parliament and writing the new post-revolution charter. Ennahda and its fellow ruling parties have some 120 seats.

Since the uprising, Tunisia's new leaders have faced many protests over economic hardship and political ideas; many have complained that hardline Salafists may hijack the revolution.

Last year, Salafist groups prevented several concerts and plays from taking place in Tunisian cities, saying they violated Islamic principles. Salafists also ransacked the U.S. Embassy in September, during international protests over an Internet video.

The embassy issued a statement condemning Belaid's killing and urging justice for his killers: "There is no justification for this heinous and cowardly act," it said. "Political violence has no place in the democratic transition in Tunisia."

ECONOMIC TROUBLES

Declining trade with the crisis-hit euro zone has left the 11 million Tunisians struggling to achieve the better living standards many had hoped for following Ben Ali's departure.

Its compact size, relatively skilled workforce and close ties with former colonial power France and other European neighbors across the Mediterranean has raised hopes that Tunisia can set an example of economic progress for the region.

Lacking the huge oil and gas resources of North African neighbors Libya and Algeria, Tunisia counts tourism as a major currency earner and further unrest could scare off visitors vital to an industry only just recovering from the revolution.

Jobless graduate Mohamed Bouazizi set himself on fire in December 2010 in the city, 300 km (180 miles) southwest of Tunis, after police confiscated his unlicensed fruit cart, triggering the uprising that forced Ben Ali to flee to Saudi Arabia less than a month later, on January 14, 2011.

President Moncef Marzouki, who last month warned the tension between secularists and Islamists might lead to "civil war", cancelled a visit to Egypt scheduled for Thursday and cut short a trip to France, where he addressed the European Parliament.

"There are political forces inside Tunisia that don't want this transition to succeed," Marzouki said in Strasbourg. "When one has a revolution, the counter revolution immediately sets in because those who lose power - it's not only Ben Ali and his family - are the hundreds of thousands of people with many interests who see themselves threatened by this revolution."

Belaid, who died in hospital, said this week dozens of people close to the government had attacked a Popular Front group meeting in Kef, northern Tunisia, on Sunday. He had been a constant critic of the government, accusing it of being a puppet of the rulers of wealthy Gulf emirate Qatar.

DENIES INVOLVEMENT

Human Rights Watch called his murder "the gravest incident yet in a climate of mounting violence".

Ennahda leader Rached Ghannouchi denied any involvement by his party in the killing.

"Is it possible that the ruling party could carry out this assassination when it would disrupt investment and tourism?" Ghannouchi told Reuters.

He blamed those seeking to derail Tunisia's democratic transition: "Tunisia today is in the biggest political stalemate since the revolution. We should be quiet and not fall into a spiral of violence. We need unity more than ever," he said.

He accused opponents of stirring up sentiment against his party following Belaid's death. "The result is burning and attacking the headquarters of our party in many areas," he said.

Witnesses said crowds had also attacked Ennahda offices in Sousse, Monastir, Mahdia and Sfax.

French President Francois Hollande said he was concerned by the rise of violence in Paris's former dominion, where the government says al Qaeda-linked militants linked to those in neighboring countries have been accumulating weapons with the aim of creating an Islamic state across North Africa.

"This murder deprives Tunisia of one of its most courageous and free voices," Hollande's office said in a statement.

(Additional reporting by John Irish in Paris; Writing by Alison Williams and Alastair Macdonald; Editing by Giles Elgood)

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The Real Richard III

It's a question that actors from Laurence Olivier to Kevin Spacey have grappled with: What did Richard III, the villainous protagonist of Shakespeare's famous historical drama, really look and sound like?

In the wake of this week's announcement by the University of Leicester that archaeologists have discovered the 15th-century British king's lost skeleton beneath a parking lot, news continues to unfold that helps flesh out the real Richard III.

The Richard III Society unveiled a 3D reconstruction today of the late king's head and shoulders, based on computer analysis of his skull combined with an artist's interpretation of details from historical portraits. (Related: "Shakespeare's Coined Words Now Common Currency.")

"We received the skull data before DNA analysis confirmed that the remains were Richard III, and we treated it like a forensic case," said Caroline Wilkinson, the University of Dundee facial anthropologist who led the reconstruction project. "We were very pleasantly surprised by the results."

Though Shakespeare describes the king as an "elvish-marked, abortive, rooting hog," the reconstructed Richard has a pleasant, almost feminine face, with youthful skin and thoughtful eyes. His right shoulder is slightly higher than the left, a consequence of scoliosis, but the difference is barely visible, said Wilkinson.

"I think the whole Shakespearean view of him as being sort of monster-like was based more on his personality than his physical features," she reflected.

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People are naturally fascinated by faces, especially of historical figures, said Wilkinson, who has also worked on reconstructions of J.S. Bach, the real Saint Nicholas, the poet Robert Burns, and Cleopatra's sister.

"We make judgments about people all the time from looking at their appearance," she said. "In Richard's case, up to now his image has been quite negative. This offers a new context for considering him from the point of view of his anatomical structure rather than his actions. He had quite an interesting face."

A Voice From the Past

Most people's impression of Richard's personality comes from Shakespeare's play, in which the maligned ruler utters such memorable lines as "Now is the winter of our discontent/Made glorious summer by this son of York," and "A horse! A horse! My kingdom for a horse!"

But how would the real Richard III have expressed himself? Did he have an accent? Was there any sense of personality or passion in his choice of words?

To find out more about the mysterious monarch, Philip Shaw, a historical linguist at University of Leicester's School of English, analyzed the only two known examples of Richard III's own writing. Both are postscripts on letters otherwise composed by secretaries—one in 1469, before Richard became king, and one from 1483, the first year of his brief reign.

Shaw identified a quirk of spelling that suggests that Richard may have spent time in the West Midlands, or perhaps had a tutor who hailed from there.

"I was looking to compare the way he spells things with the way his secretaries spell things, working on the assumption that he would have been schooled to a fairly high level," Shaw explained.

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In the 1469 letter, Richard spells the word "will" as "wule," a variation associated with the West Midlands. But Shaw also notes that by 1483, when Richard wrote the second letter's postscript, he had changed his spelling to the more standard "wyll" (the letters 'i' and 'y' were largely interchangeable during that period of Middle English).

"That could suggest something about him brushing up over the years, or moving toward what would have been the educated standard," Shaw said, noting that the handwriting in the second example also appears a bit more polished. "One wonders what sort of practice and teaching he'd had in the interim."

Although it's hard to infer tone of voice from written letters, there is certainly emotion in the words penned by Richard III.

In the 1469 letter, the 17-year-old seeks a loan of 100 pounds from the king's undertreasurer. Although the request is clearly stated in the body of the letter, Richard adds an urgent P.S.: "I pray you that you fail me not now at this time in my great need, as you will that I show you my good lordship in that matter that you labour to me for."

That could either be a veiled threat (If you don't lend me the money, I won't do that thing you asked me to do) or friendly cajoling (Come on, I'm helping you out with something, so help me out with this loan).

"His decision to take the pen himself shows you how important that personal touch must have been in getting people to do something," Shaw said.

The second letter, written to King Richard's chancellor in 1483, also conveys a sense of urgency. He had just learned that the Duke of Buckingham—once a close ally—was leading a rebellion against him.

"He's asking for his Great Seal to be sent to him so that he can use it to give out orders to suppress the rebellion," Shaw said. "He calls the Duke 'the most untrue creature living. You get a sense of how personally let down and betrayed he feels."

Shaw said he hopes his analysis—in combination with the new facial reconstruction—will help humanize Richard III.

"He probably wasn't quite the villain that Shakespeare portrays, though I suspect he was quite ruthless," he said. "But you probably couldn't afford to be a very nice man if you wanted to survive as a king in those days."

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White House: Drone Strikes on Americans 'Legal'

Feb 5, 2013 3:54pm

The White House today defended the use of targeted drone strikes against U.S. citizens abroad suspected of high-level terrorist activity, but declined to detail the criteria for ordering such an attack.

“Sometimes we use remotely piloted aircraft to conduct targeted strikes against specific al Qaeda terrorists in order to prevent attacks on the United States and to save American lives,” White House Press Secretary Jay Carney told reporters.

“We conduct those strikes because they are necessary to mitigate ongoing actual threats, to stop plots, to prevent future attacks and, again, save American lives. These strikes are legal, they are ethical, and they are wise,” he said.

U.S. Air Force

Administration lawyers found it is lawful to kill an American citizen if a “high-level” government official believes the target is an operational leader of al Qaeda who poses “an imminent threat of violent attack against the United States” and if capture is infeasible, according to a newly disclosed Justice Department document.

The 16-page white paper, first obtained by NBC News, finds there “exists no appropriate judicial forum to evaluate these constitutional considerations” and that the administration does not need to present evidence to a court before or after ordering such an attack.

“The condition that an operational leader present an ‘imminent’ threat of violent attack against the United States does not require the United States to have clear evidence that a specific attack on U.S. persons and interests will take place in the immediate future,” the document reads.

Carney repeatedly declined to discuss the details of the white paper.

“I would point you to the ample judicial precedent for the idea that someone who takes up arms against the United States in a war against the United States is an enemy and therefore could be targeted accordingly,” he told ABC News’ Jon Karl.

“[The president] takes his responsibility as commander in chief to protect the United States and its citizens very seriously. He takes the absolute necessity to conduct our war against al Qaeda and its affiliates in a way that’s consistent with the Constitution and our laws very seriously,” he said.

The white paper is believed to be a summary of the reported classified memo that outlined the legal justification for the drone attack that killed American-born radical cleric Anwar al-Awlaki in September 2011.

The American Civil Liberties Union has called the newly discovered document “profoundly disturbing.”

“It’s hard to believe that it was produced in a democracy built on a system of checks and balances. It summarizes in cold legal terms a stunning overreach of executive authority — the claimed power to declare Americans a threat and kill them far from a recognized battlefield and without any judicial involvement before or after the fact,” ACLU National Security Project director Hina Shamsi said in a written statement.

The Obama administration has carried out more than 300 CIA drown strikes in Pakistan, far more than his predecessor, President George W. Bush, according to the Bureau of Investigative Journalism.

Pressure is building from Capitol Hill for the White House to outline its legal authority to kill American citizens in counterterrorism operations.

“It is vitally important… for Congress and the American public to have a full understanding of how the executive branch interprets the limits and boundaries of this authority,” a group of eleven bipartisan Senators wrote in a letter to the president Monday, “so that Congress and the public can decide whether this authority has been properly defined, and whether the President’s power to deliberately kill American citizens is subject to appropriate limitations and safeguards.”

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Strengthening security at the nation’s airports

Most people think of airport security as their walk through the metal detector and the eyeballing by transportation security officers (TSOs). Dan Liddell, whose job it is to protect the flying public at seven airports in central New York, instead sees 17 zones of worker responsibility and hundreds of different tasks.

In pursuit of safeguarding the public, Liddell, a federal security director based in Syracuse, has written a book that is now used to train TSOs. It’s called the “National Standardization Guide to Improving Security Effectiveness.” Tasks at each duty area have been inventoried and cataloged, and the “knowledge, values and skills” associated with the airport security jobs have been identified under what Liddell describes as a systems approach to training.

As important as it is to use X-ray machines and explosive trace-detection equipment and to have the correct rules and procedures in place, Liddell said transportation security relies on the skills of the people responsible for it.

“People performance is the cornerstone,” he said. “When I set out to improve things, I look at the people. I look at their proficiency, their skill in doing something and how well they’re doing that job.”

Even when people have the skills to do their jobs, they don’t necessarily do them well each time, especially when conditions can vary with each day and every passenger. To keep performance high, TSOs are tested covertly at unexpected times. A banned item will be sent through a checkpoint and the reaction and activities that take place are monitored.

Whether or not TSOs spot contraband, everyone at that checkpoint during the test participates in an “after-action” review. “It’s the learning experience that’s relevant,” Liddell said. “We’re doing a review of actual performance and you can always improve.”

Liddell is sensitive to the pressure that airport security personnel face. TSOs have the tough of performing multiple tasks under constant camera surveillance and public scrutiny, often interacting with tired or irritated travelers. The testing and training helps them continually up their game.

Thirty airports around the country that helped test the training system and now use a version of it. Paul Armes, federal security director at Nashville International Airport, was interested in creating such a system with a colleague when they both worked in Arizona, but it “never got traction.”

When he learned about what Liddell was doing, he was eager to participate. “Typical of Dan, he built it himself and practiced it so he had hard metric results, and then he started reaching out to some of us, working with his counterparts around the country to get a good representative sample,” Armes said. “He sees things others don’t see sometimes and he has the capability to drill down into the details.”

Liddell began the “pretty long process” of analyzing how people were performing at checkpoints in 2009. He sat down with subject-matter experts to produce the task inventory he now uses. In 2010, he improved the review and reporting process that occurs after covert tests events and instituted the security practices he refined at the other New York airports he oversees, including Greater Binghamton, Ithaca and four others. “I love breaking it down,” he said. “I’ve got a quest for improvement.”

In a less sneaky version of the television show, “Undercover Boss,” Liddell went through the new-hire training program for his employees to understand as much as he could about the jobs and the training provided for them, he said.

If pursuing knowledge is in Liddell’s genes, it may be because his parents were both in education. His father was a high school principal and his mother was a fifth-grade teacher. His teaching manifested itself instead in the training realm, where he strives to educate security employees as effectively as possible, inside the classroom and out.

“It’s always a challenge to meet that right balance of really great effectiveness and really great efficiency,” he said. “There are always challenges. It’s what gets me up in the morning, trying to improve.”

This article was jointly prepared by the Partnership for Public Service, a group seeking to enhance the performance of the federal government, and washingtonpost.com. Go to http://washingtonpost.com/wp-srv/politics/fedpage/players/ to read about other federal workers who are making a difference.

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